We're Hiring

Family Promise of Tulsa County (FPTC) provides opportunities for families in our diverse community to achieve self-sufficiency by offering community-based programs designed to break the cycle of homelessness.  We are seeking an energetic, creative, compassionate and flexible individual to join our team and provide support to our case manager and the families we serve as they work to obtain stable employment, housing, and childcare, as well as work towards their goal of stability. The Lived Experience Support Specialist is a part-time position working 20 to 25 hours per week (with the possibility of becoming full-time) and reports to the Case Manager.   

 

Essential Functions

The Lived Experience Support Specialist will provide compassionate, peer-based support to families experiencing homelessness, leveraging personal lived experience to foster trust and understanding. This role involves actively engaging with clients to assess their needs, facilitating access to resources such as housing, employment, and mental health services. The Specialist will collaborate with the case manager to develop individualized support plans and provide crisis intervention as necessary. Additionally, the Specialist will advocate for clients, empowering them to navigate systems and build resilience while promoting community integration and social connections.

 

Job Duties

• Open/close resource center as scheduled in rotation with other staff/volunteers

• Answer telephones

• Provide referrals to community partners

• Assist case managers with guest families

• Maintain knowledge of community resources

• Transport guests in facility vehicle when needed

• Log all case notes onto Charity Check when needed

• Make ready apartments for new families including but not limited to cleaning and restocking.

• Regularly review, research and coordinate new sources for food, housing, and community support options

• Participate in all staff activities including but not limited to, host coordinator meetings, volunteer trainings, and special events

• Handle emergency calls on occasion when needed

• Other duties as assigned

 

  Required Education/Experience

• Lived homelessness experience preferred

• Must have a current driver’s license

• Former guests are welcome to apply (must have graduated FPTC a minimum of two years before applying)

• Associate degree preferred but not required

• Three (3) to (5) years of work experience

• Must have the ability to learn and use HMIS and Charity Check for record keeping and reporting purposes

• Must have demonstrated involvement working with target clientele

 

 

Knowledge/Skills/Abilities

• Computer skills required: basic to intermediate MS Office skills, working knowledge of database administration including HMIS and Charity Check for record keeping and reporting purposes

• Advanced organizational skills, efficiency skills and excellent attention to detail with a demonstrated commitment to completing assignments on a timely basis 

• Must have proven successful interpersonal relationship skills. Have a welcoming, fun energy and be a team player

• Ability to follow oral and written instructions with ability to read, interpret, and present information efficiently and effectively

• Ability to take initiative, multi-task, and work well under pressure

• Must maintain strict confidentiality of extremely sensitive data, guest records, files, conversations, etc

• Ability to use judgment consistent with standards, practices, policies, procedures, regulations or government law