We're Hiring

Family Promise of Tulsa County (FPTC) provides opportunities for families in our diverse community to achieve self-sufficiency by offering community-based programs designed to break the cycle of homelessness.  We are seeking an energetic, creative, compassionate and flexible individual to join our team and provide case management services to our guest families as they work to obtain stable employment, housing, and childcare, as well as work towards their goal of stability. The Case Manager is a full-time position and reports to the Executive Director. 

 

Essential Functions

The case manager links guest families with essential community resources by assisting guests in goal setting, problem solving, housing searches, and completes related data collection and reporting. The case manager provides support to congregation coordinators and others providing services to our guest. Duties described below are an outline of primary duties, qualifications and job scope. Other duties may be assigned.

 

Intake/Case Management

• Interview and prescreen prospective emergency shelter guests on the telephone and in person

• Assist guests in setting and realizing goals with counseling, guidance, resource referrals, and required courses

• Orient and meet with supervised guest families once or twice per week, weekly apartment checks. 

• Maintain electronic records of guest contacts and permanent guest records; keep necessary statistics

• Conduct periodic workshops and trainings for guests. Direct guests daily with Family Promise Resource Center tasks (online learning)

• Maintain relationship with staff at other social service agencies. Maintain knowledge of community resources and seek new opportunities and relationships. 

• Maintain security with coded door locks at COC and resource center

• Transport guests in facility van when needed

• Log all case notes onto Salesforce accurately, on a daily basis. Log family information into HMIS (Homelessness Management Integration Services) 

• Clean/make units move in ready if outside cleaning service is unavailable

 

Host Congregation Relationships

• Coordinate and communicate daily/weekly contact with congregation volunteers regarding guest count, guest special needs, and other related information

• Together with other staff and congregation coordinators, provide training for host and support congregations

 

Other Duties

• Answer telephones, including emergency after hours calls on occasion when needed

• Participate in all staff activities including but not limited to, host coordinator meetings, volunteer trainings, and special events

• Regularly review, research and coordinate new sources for Food and Housing

• Other duties as assigned

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Required Education/Experience

• Preferred Minimum Associate Degree, or individual with lived experience who has worked in the case management/care coordinator field for 6 months to 1 year.  Preferably with homeless populations or related social services. 

• Familiarity with trauma-informed care, training available and evidence-based practices in working with families

• Strong assessment, crisis intervention, and problem-solving skills. Excellent communication and interpersonal skills to establish a rapport and build trusting relationships with families

• Proficiency in maintaining accurate and organized case documentation

 

Knowledge/Skills/Abilities

• Ability to take initiative, multi-task, and work well under pressure. 

• Ability to follow oral and written instructions with ability to read, interpret, and present information efficiently and effectively.

• Must maintain strict confidentiality of extremely sensitive data, guest records, files, conversations, etc. 

• Basic to Intermediate MS Office skills, working knowledge of database administration. 

• Ability to objectively guide and coach guests to accomplish goals with sometimes difficult and emotional issues and responses.

• Ability to use judgment consistent with standards, practices, policies, procedures, regulations or government law. 

• Ability to research and analyze various types of data.  Ability to recommend effective resolutions. 

• Advanced organizational skills, efficiency skills and excellent attention to detail with a demonstrated commitment to completing assignments on a timely basis.